Terms of Use Booky Prime 2025
Last Modified: July 2025
Welcome to Booky Prime!
By subscribing to Booky Prime ("Subscription") through our website or mobile app ("Application"), you agree to these Terms of Use.
Booky Prime gives you access to exclusive deals, discounts, and offers ("Voucher Offers") from our partner merchants ("Merchants"). Each Merchant may have their own specific terms for using their Offers.
By using the Booky application, you confirm that you are of legal age under Philippine law and agree to everything stated here.
What You Get with Booky Prime
Subscribing to Booky Prime gives you access to over 2,500 restaurant deals nationwide, including buy one get one offers, exclusive discounts with our partner Merchants, and other exciting membership perks.
We may perform a verification for security purposes before approving your subscription. We reserve the right to decline a subscription when necessary for legal or security reasons.
Part of your subscription fee also covers your entries into our monthly giveaways. You can earn entries by redeeming Voucher Offers with our partner Merchants.
Subscription Plans and Pricing
You can select from the different subscription plans available, each offering unique benefits and features. The specific details, including pricing, entries, and perks, will be clearly communicated when you select your desired plan.
By subscribing to a plan, you agree to the applicable terms of use associated with that plan. Booky reserves the right to modify or update the available plans, including their pricing, features, and benefits, with such changes taking effect upon the renewal or change of your subscription.
All prices are inclusive of taxes. Be sure to apply any available promo or referral code before completing your payment to enjoy a discount on your subscription fee. Please note that discounts may no longer be applied after your subscription payment is completed.
We may update our subscription rates in the future. If your current subscription is affected, we’ll notify you in advance.
If any issues arise during your Booky Prime subscription, we’ll do our best to reach out and resolve them. We will provide appropriate options and, where possible, a suitable alternative.
How Billing Works
By subscribing to Booky Prime, you authorize us to charge your selected payment method (credit card, debit card, or e-wallet) on a recurring basis until you choose to cancel.
Your payment method will be charged at the start of your subscription and saved to your account for future renewals.
We encourage you to keep track of your billing cycle since subscriptions renew automatically and reminders may not be sent before each renewal.
1. If Payment Fails
If we are unable to complete the renewal of your Booky Prime subscription due to an expired payment method, insufficient balance, or any issue with your payment provider or issuing bank, your subscription will automatically end. To continue enjoying your benefits, you can easily re-subscribe by retrying your chosen payment method or using a new one.
Rest assured, any earned entries will remain valid, even if your subscription is cancelled. Additionally, no further charges will be made to your saved payment method once your subscription has ended.
Additional Costs
You may incur extra charges from your internet or mobile provider, such as data usage or internet fees, while accessing the member-exclusive features of Booky Prime on your mobile device. These charges are separate from your Booky subscription and should be paid directly to your provider.
Cancellations and Refunds
If you cancel your subscription, the cancellation will take effect immediately. Your access to Booky Prime features will also end at that time. No further charges will apply after cancellation.
Because of this setup, we generally do not issue refunds for unused time once a subscription is billed. Refunds may only be considered in the following cases:
- (a) if you were involuntarily charged after cancelling your subscription due to a technical error on Booky's end, or
- (b) if you cancel your subscription within one (1) day after your billing date and no vouchers were redeemed during that period. In either case, please contact our support team at support@booky.ph so we can verify and process any eligible refund. You can also view more details in our Refund Policy.
We may update or make changes to the features of Booky Prime at any time. Temporary subscription fee reductions or service changes will not qualify for refunds.
If a technical issue on our side prevents you from redeeming a Voucher Offer with our partner Merchants, or earning giveaway entries, you can report it to us. Booky will evaluate the situation in good faith and may, at its sole discretion, offer a refund, a credit, or another appropriate solution.
Planned maintenance, unexpected downtime, or events outside of Booky's control (like natural disasters) are not eligible for refunds. If an outage lasts beyond a reasonable period, we may, at our discretion, offer a prorated refund or credit.
If your subscription is suspended or terminated for violations such as fraud, abuse, or breaches of our terms, no refunds will be given. We will notify you where possible.
If you cancel after using a discount or promo code, you may not be able to reuse the same code unless stated otherwise.
Need help? To cancel your subscription or get assistance, visit here or email us at prime@booky.ph.
Voucher Offer Redemptions with our Partner Merchants
To access and claim our available Voucher Offers, you must have an active Booky Prime subscription whether you're on a free trial or a paid plan.
You can redeem Voucher Offers by visiting a participating Merchant and scanning the Booky QR code in-store, or directly through the Booky mobile application. These offers may include discounts, free items, or special promotions at participating Merchants. Details of each Voucher Offer, including available locations and offer mechanics, will be provided in the Booky mobile application.
While Booky makes these Voucher Offers available through our platform, the participating Merchant is responsible for fulfilling and delivering the products and services. We do not guarantee the quality, availability, or delivery of the Merchant’s offerings.
Redeeming Voucher Offers may also earn you entries into our giveaways. You'll receive an email confirmation for each earned entry, along with a weekly summary of your total giveaway entries.
Joining Our Giveaways
All active Booky Prime subscribers automatically receive entries for our monthly giveaways, in addition to earning entries through the redemption of Booky Voucher Offers with our partner Merchants. Please note that users on a free trial are not yet eligible to win giveaways. However, once you upgrade to a paid Booky Prime subscription, all the entries you've earned will be automatically included in the applicable giveaway draws. These giveaways comply with the Department of Trade and Industry (DTI) rules and are covered by the necessary permits.
By joining, you agree to follow the mechanics and rules set for the promotion. We reserve the right to verify eligibility and, if necessary, disqualify entries to ensure fairness and compliance with applicable laws.
Eligibility Requirements
Participation is open to individuals who meet the eligibility criteria stated at the time of the giveaway announcement. This may include age, residency, or being an active Booky Prime member. Failure to meet these criteria may result in disqualification.
1. Entries and Prizes
Entry limits, prize details, and other conditions will be clearly communicated before the promotion begins. Prizes are awarded as described and cannot be exchanged for cash or alternative items unless specifically stated.
We strive for fairness in the selection process. Winners will be chosen using an automated system or method disclosed in the promotion and will be notified via the contact information on their account. The account owner is responsible for ensuring that their account information is up to date to receive notifications and prizes.
2. Taxes and Fees
Winners agree to comply with any local tax requirements related to their prize. In accordance with Philippine law, a 20% tax will be automatically deducted from prizes exceeding Php 10,000. The winner will receive the prize amount net of this tax, and no additional payment will be required.
3. Errors and Discrepancies
In rare cases, there may be errors or discrepancies in the giveaway mechanics, prize details, or notifications. We will work quickly to correct any mistakes and notify affected participants as soon as possible.
4. Disqualification and Suspension
We reserve the right to disqualify any participant or void any entry if we believe the terms have been violated. This includes, but is not limited to, cases of fraud, misrepresentation, or attempts to manipulate the results of the giveaway or raffle.
5. Compliance and Transparency
All giveaways and raffles are conducted in compliance with relevant laws and regulations, including registration with government authorities such as the Department of Trade and Industry (DTI). Where applicable, we may publicly announce the names of winners to ensure transparency.
6. Modifications and Cancellations
We reserve the right to modify or cancel any giveaway or raffle if necessary to comply with laws or due to unforeseen circumstances. Participants will be promptly notified of any major changes or cancellations.
By participating in any giveaway or raffle, you confirm your understanding and acceptance of these terms, along with the specific conditions outlined in the promotion.
Limitation of Liability
While we always aim to give you the best experience, Booky, our affiliates, and our team members are not responsible for any damages resulting from your use of Booky, such as the Booky Prime subscription, the Booky mobile application, or any other service that Booky offers to its customers or users. This includes indirect damages like loss of income or personal inconvenience.
This doesn't limit our responsibility for gross negligence, fraud, or intentional misconduct as protected by Philippine law.
Data Privacy
By subscribing to Booky Prime and using our services and membership perks, you acknowledge and consent to the collection, processing, and use of your personal data as described in our Privacy Policy, in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012. You understand that your data may be used for purposes such as transaction processing, service improvement, marketing, and customer support. You can exercise your rights as a data subject by contacting us at support@booky.ph.
Governing Law and Jurisdiction
These Terms of Use are governed by the laws of the Philippines. If any legal issue arises, it will be handled by the courts in the Philippines. However, we can also take legal action against you in your home country or any other appropriate place. By using our services, you agree to follow these terms and accept the jurisdiction of the courts in the Philippines.
Limitation on Time to File Claims
You must file any claims related to these Terms of Use within one (1) year from when the issue arises. After that, the claim will no longer be valid.
Waiver and Severability
If we choose not to enforce a specific term in these Terms of Use, it doesn't mean we waive our right to do so in the future. This also doesn't affect your rights under Philippine law, including consumer protection and data privacy laws.
If any part of these Terms is found to be invalid or unenforceable, the rest will still apply.
Entire Agreement
These Terms of Use form the complete agreement between you and Scrambled Eggs Software Inc. regarding your use of our services. They replace any previous agreements, whether written or verbal, related to your use of our services.
Thank you for being part of Booky Prime!
We're excited for you to experience all the exclusive perks and community experiences we have in store.